Why confirm before you ship
With cash on delivery, the customer pays nothing when they order. That is what makes them trust you, and it is also what makes an order easy to forget or to place twice.
Every parcel refused at the door costs you shipping, the return and the packing time. Confirming the order before you pack it means you only ship what the customer is really waiting for.
One message, at the right time
The best moment is right after the order, while your store is still on the customer's mind. A short message is enough: the order summary, the amount to pay on delivery and a button to confirm.
On Yaliko, a cash-on-delivery order arrives "to confirm" and the customer gets that message on WhatsApp automatically. You see their answer in Messages and the order moves to the next status.
Pack and track without mistakes
Once the order is confirmed, move it along step by step: processing, shipped, delivered. The packing slip shows the exact amount to collect, which avoids mistakes at the door.
Add the carrier and the tracking number: the customer sees them on their order page, and writes to you less often to ask where their parcel is.
The short version
Confirm before you pack, always show the amount to pay, and give the customer a simple way to track their parcel. Those three habits make cash on delivery far more reliable.
Put it into practice on your store
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